Florence is truly a godsend - experienced, knowledgeable, compassionate, loving, and cheerful. She keeps in regular contact with us, providing updates and asking questions as needed. We trust her work and her advice completely. The home health aides we've worked with through her agency are reliable, timely, kind and pleasant. Florence and her employees have gone above and beyond to help us provide our loved one with opportunities to get out of the house and really enjoy herself, something we could not have done safely without them. We are very grateful.